Syokwin Privacy Policy – How We Protect Your Personal Data

Welcome to the syokwin Privacy Policy. We understand how important your privacy is, and we take that responsibility very seriously. This document outlines syokwin's privacy practices regarding the information we collect from users of our platform at syokwin.biz.

Syokwin operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all users of the syokwin platform — whether you are simply browsing our website, registering as a member, or using any of our services including Sports Betting, slots, Live Casino, lottery, and live matches.

By accessing or using the syokwin platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

In the course of operating the syokwin platform, we collect various types of personal information depending on how you interact with it. The following are the categories of data we collect:

We only collect information that is strictly necessary for the stated purposes. Syokwin does not collect sensitive information such as your medical data, religious beliefs or political views.

Syokwin collects your personal information through several channels:

1. Account Registration: When you register as a syokwin member, you provide basic information such as your name, email, phone number, and date of birth directly.
2. Identity Verification (KYC): To comply with anti-money laundering laws and verify your age, we require identity documents such as a copy of your MyKad or passport.
3. Financial Transactions: Every time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX or a local bank, your transaction details are automatically recorded.
4. Platform Usage: Cookie and pixel technology tracks your activity on the platform — which games you play, how long you spend on the platform, and more.
5. Support Interactions: When you reach out to the syokwin support team via live chat, WhatsApp or email, those conversations are recorded for quality control purposes.
6. Third Parties: In certain cases, we may receive information from payment service providers, game suppliers, or identity verification agencies.

Syokwin uses the data collected for the following legitimate and transparent purposes:

• Account Management: Creating, managing, and maintaining your member account, including processing deposits and withdrawals.
• Identity Verification: Verifies that you meet the minimum age requirement (21 years old) and comply with the required KYC process.
• Service Provision: Enables you to access and use all features on the syokwin platform, including slots, Live Casino, Sports Betting for the Malaysia Super League and EPL, lottery, badminton, and e-sports.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised use of the platform.
• Service Communications: Sending important notices related to your account, transactions, promotions and policy changes.
• Product Improvement: Analysing usage data to improve the user experience, develop new features, and optimise platform performance.
• Legal Compliance: Meeting legal obligations, including reporting to Bank Negara Malaysia, the Malaysian Communications and Multimedia Commission (MCMC) and other relevant authorities.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling and reaching out to members who may need support.

Syokwin does not sell, rent or commercialise your personal data to any third party. However, in certain circumstances we may need to share your information with:

• Payment Service Providers: Providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and banks on the FPX network (Maybank2u, CIMB Clicks) need to receive transaction details in order to process your payments.
• Game Providers: Evolution Gaming, Pragmatic Play, PG Soft, NetEnt and other providers that supply games to syokwin receive the session data necessary to run those games securely.
• Identity Verification Providers: Third-party KYC companies that assist us in verifying the identity of new members in accordance with legal requirements.
• Legal Authorities: syokwin is legally required to share information with Bank Negara Malaysia, the police, courts, or regulatory bodies when lawfully requested to do so.
• Business Partners: In the event of a corporate restructuring, merger, or acquisition, member data may be transferred to the new entity, subject to notice being given to members.

All third parties with whom we share data are bound by strict confidentiality agreements and are required to protect your information to a standard no less than what we ourselves provide.

Syokwin takes comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and syokwin's servers is encrypted using the latest industry standards.
• Proprietary Data Encryption: Sensitive data such as financial information and passwords is encrypted in our database. Passwords are not stored in readable form.
• Access Controls: Only syokwin staff who require access to members' personal data are granted it, in accordance with the need-to-know principle.
• Regular Security Audits: The syokwin platform undergoes regular penetration testing and security audits conducted by independent cybersecurity firms.
• 24/7 Monitoring: An automated threat detection system continuously monitors the platform to identify suspicious activity.

Data Retention Period: syokwin retains your personal data for as long as your account remains active or as long as necessary to fulfil our legal obligations. Following account closure, financial transaction data is retained for seven (7) years in accordance with the Companies Act and Malaysian tax regulations. Other data will be deleted or anonymised within 12 months of account closure.

Syokwin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the syokwin platform, including your ability to log in to your account.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

The syokwin platform is strictly for individuals aged 21 and above. We do not knowingly collect, process, or store personal data of anyone under the age of 21.

Every account registration goes through a rigorous age verification process. Should syokwin discover that information from a person under the age of 21 has been inadvertently collected, we will take immediate action to delete that information and close the account in question.

In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when third-party game providers such as Evolution Gaming process session data from their overseas servers.

Syokwin ensures that any cross-border data transfers are carried out with adequate safeguards in place, including binding data processing agreements, standard contractual clauses, or other recognised transfer mechanisms. We only work with partners who can demonstrate a level of data protection equivalent to or higher than Malaysia's PDPA standards.

The syokwin platform may contain links or integrations to third-party services such as payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, and others). When you click on those links or use their services, you will be subject to their respective privacy policies.

Syokwin is not responsible for the privacy practices of third-party platforms. We encourage you to read the privacy policy of each third-party service you use before providing them with any personal information.

Syokwin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other operational reasons.

When we make material changes to this policy, we will notify you via:

• A clear notice on the syokwin platform's main page
• Email to the address registered on your account
• A pop-up notification in your account upon your next login

The "Last Updated" date at the top of this page reflects when this policy was last revised. Continued use of the syokwin platform following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding how syokwin handles your personal data, or if you wish to exercise any of the rights outlined in this policy, please contact us:

• Data Protection Email: support@syokwin.biz
• Live Chat: Available 24/7 on the syokwin platform
• Response Time: We will respond to privacy enquiries within 5 business days and process user rights requests within 21 business days.